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That is correct.

With the ten free nodes, you get a fully functional Puppet Enterprise installation. As you mentioned, this does not include support from Puppet Labs, but instead relies on community based support.

There are several options available, such as #puppet on Freenode and the Puppet Enterprise Mailing list, though that is not an open group, and the Puppet-Users Group.

You can find out more information on the various levels of support available on the PuppetLabs website.