Integration with BMC Remedy and the CMDB Module

asked 2013-10-24 05:06:37 -0500

Hassan gravatar image

Has anyone made an integration with BMC Remedy and it's CMDB Module or other ticketing systems?

I'm interested in having puppet report to Remedy, updating tickets / Change Requests with the relevant data from the result of the puppet run. I'm developing a solution right now and would like to hear others experiences or modules out there.

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I will be interested to here how this progresses for you. I am currently building an ticketing system with Ruby that makes API calls to control puppet parameters per node and/or ldap accounts. And changes the status of tickets based on the appropriate puppet reports on their next run.

DJB gravatar imageDJB ( 2014-11-11 04:47:04 -0500 )edit