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Puppet Agent for Windows does not appear in Live Management

asked 2014-04-09 14:37:54 -0500

AbdulKarim gravatar image

updated 2014-04-09 16:13:33 -0500

Hello Experts, I am a complete newbie on puppet. I have installed my puppet environment on ubuntu. Now when I install puppet agent on windows (server 2012 R2) I can see the node appear under nodes but it does not appear under live management. I have spent few days trying to troubleshoot this issue but no luck yet. My ubuntu vm is not joined to the domain, but it pings to the windows server and vice versa. I have made an entry in the host file on both the machines. It resolves to the hostname from ubuntu to windows and ... (more)

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I am curious to know if my suggestion below fixed your problem OR if it was something else that fixed the issue

vishwanathj gravatar imagevishwanathj ( 2014-04-14 19:10:33 -0500 )edit

This looks like there may be an issue with MCO on the agent box.

rob gravatar imagerob ( 2014-04-15 07:46:19 -0500 )edit

Thank You for your reply Vishwanath. Yes, I have got my time synced on the Linux box and my windows machine so that doesn't look like a problem. Is ...(more)

AbdulKarim gravatar imageAbdulKarim ( 2014-04-15 08:35:44 -0500 )edit

Hello Rob, This can be an issue. Can you please guide me on how can I configure mco ping on my windows/Ubuntu machine. I can however see the MCollective ...(more)

AbdulKarim gravatar imageAbdulKarim ( 2014-04-15 08:37:48 -0500 )edit

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answered 2014-04-16 08:41:35 -0500

AbdulKarim gravatar image

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Here is the details of the mcollective log file

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Hello, I did post the logs in my previous comment

AbdulKarim gravatar imageAbdulKarim ( 2014-04-16 09:03:55 -0500 )edit

Looks like starting April 12th from 13:01, the mcollective service on windows is able to talk to server on ubuntu box. Prior to that there were about 18 attempts ...(more)

vishwanathj gravatar imagevishwanathj ( 2014-04-16 10:13:36 -0500 )edit

Hello Vishwanath, Yes I did check it just now and I am unable to see the machine listed under live management tab. Is it possible for you to take a ...(more)

AbdulKarim gravatar imageAbdulKarim ( 2014-04-16 13:54:18 -0500 )edit

Yes, I can take a team viewer session if you can share instructions on how to use and connect. I was unable to do a MCO ping from my puppet ...(more)

vishwanathj gravatar imagevishwanathj ( 2014-04-16 14:15:47 -0500 )edit

email me team viewer connection instructions to

vishwanathj gravatar imagevishwanathj ( 2014-04-16 14:22:06 -0500 )edit

answered 2014-04-12 13:32:04 -0500

vishwanathj gravatar image

updated 2014-04-16 19:14:11 -0500

Summary when issue occurs (per my findings): 1. The time between nodes and the puppet masters are out of sync 2. The hosts file in the agent is missing an entry for the puppet master host name. 3. Firewall settings blocking traffic on ports 61613 (needed by mcollective)

I remember encountering this issue in the past. In my case, the issue got resolved when the time zone and time on the agent was set to be in sync with the puppet master. I was able to reproduce the issue where my windows VM did not show up in Live Management ... (more)

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Was able to repro the issue. The fix in my case was to update the hosts file with the PuppetMaster hostname and IP info. Also look up the mcollective.log ...(more)

vishwanathj gravatar imagevishwanathj ( 2014-04-15 22:18:12 -0500 )edit

Hello Vishwanath, I have made an entry for the puppet master in the host file on my windows node and vice versa. So I rule out that as a problem ...(more)

AbdulKarim gravatar imageAbdulKarim ( 2014-04-16 07:50:15 -0500 )edit

Please share the contents of the C:\ProgramData\PuppetLabs\mcollective\var\log\mcollective.log when you get a chance. Note that ProgramData is a hidden directory.

vishwanathj gravatar imagevishwanathj ( 2014-04-16 08:41:20 -0500 )edit

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Asked: 2014-04-09 14:37:54 -0500

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Last updated: Apr 16 '14